Refund & return policy

Returning hardware

If a QBOID product doesn't meet your expectations, you can return it with a Return Merchandise Authorization (RMA). Email [email protected] within 10 business days of delivery to ask for one, with your proof of purchase, the device's serial number, a description of the issue and, for a fault, screenshots or photos. We reply with the RMA, or with questions. Returns are accepted only for QBOID products bought through authorized channels in your region.

To be accepted, the product must be in good working condition (unless you are returning it for a defect), in its original packaging, with all accessories and documentation. Ship it within 15 business days of receiving the RMA, with a copy of the RMA in the box. Return shipping is paid by you.

Returns for reasons other than a verified quality or workmanship defect, for example items the M2 isn't specified to measure (see the M2 specifications), carry a 20% restocking fee. Before or after you buy, we're glad to go through the specifications and which uses are in or out of scope: ask us.

If you receive the wrong product or it arrives damaged, tell us within 10 business days of delivery: we will replace it, credit it or refund it.

Refunds

When your return arrives, we inspect it and email you to confirm we received it and whether the refund is approved. Approved refunds go to your original payment method. For returns other than defects, the 20% restocking fee is deducted. Original shipping costs are not refunded unless we made a shipping error.

Apps and QBOID Cloud

App subscriptions and QBOID Cloud Pro can be refunded within 7 days: of hardware delivery for apps bought with hardware, otherwise of purchase or renewal. After that, they are not refundable.

Warranty

QBOID hardware is warranted for 12 months from shipment to perform to its published specifications. To make a claim, email [email protected] within 10 business days of finding the defect. The full warranty terms are in Exhibit A (opens in a new tab).

Shipping

Orders ship from our warehouse in Tempe, Arizona (Ex Works). Once a carrier (UPS, FedEx, DHL) collects the shipment, it is in your hands: QBOID has no control over it and is not responsible for loss or damage in transit. If an order hasn't arrived, tell us within 2 business days of when it should have.

Please check your shipping address when you order. We try to catch errors before we ship, but can't refund an order sent to an address entered incorrectly.

Contact us

Full terms: Exhibit A (opens in a new tab) (hardware) · Exhibit B (opens in a new tab) (apps) · Exhibit C (opens in a new tab) (QBOID Cloud) · All product terms