Exhibit C: QBOID Cloud Services Terms

QBOID INC

Version: 1.2
Effective Date: March 20, 2026

Overview

QBOID Cloud is an optional cloud-hosted service that extends QBOID hardware and software with remote data access, storage, and management features.

This Exhibit is incorporated into and made part of the applicable QBOID agreement governing Customer's use of Products, either the Master Service Agreement or the Terms of Service, as applicable (the "Governing Agreement"). Capitalized terms not defined here have the meanings in the Governing Agreement.

General legal terms, including warranty disclaimer, limitation of liability, confidentiality, intellectual property, indemnification, and governing law, are set forth in the Governing Agreement.

1. Service Tiers

1.1 Feature Comparison

1.2 Cloud Basic

Cloud Basic is available while an eligible software subscription is active and in good standing. QBOID may modify Basic features with notice through product channels or customer communications. QBOID may also suspend, modify, or terminate access to Cloud Basic at any time, with or without cause or notice.

1.3 Cloud PRO

Cloud PRO is available as a paid add-on subscription. Pricing is defined in the applicable Order Form, accepted quote, or online store listing.

Storage Limit: Cloud PRO storage is subject to a limit of 1,000,000 entries or 100 GB, whichever is reached first. For reference, the 100 GB storage cap is reached at approximately 700,000 entries with 3 standard-resolution images per entry. If Customer approaches or reaches the applicable limit, QBOID will use reasonable efforts to notify Customer. QBOID may suspend ingestion of new data until storage is reduced below the applicable limit.

1.4 Cloud Basic Liability Allocation

Notwithstanding anything to the contrary in the Governing Agreement, for claims arising solely from Cloud Basic, QBOID's total aggregate liability is zero dollars ($0).

This Section 1.4 does not limit liability to the extent such limitation is prohibited by applicable law, including liability for gross negligence, willful misconduct, or death or bodily injury caused by negligence.

This Section 1.4 applies only to Cloud Basic and does not apply to Cloud PRO.

1.5 Access Grant

Subject to the Governing Agreement and payment of applicable fees, QBOID grants Customer a limited, non-exclusive, non-transferable, revocable, non-sublicensable right to access and use Cloud Services:

• For internal business purposes only;
• In connection with authorized QBOID devices, software, and workflows; and
• During the applicable subscription term.

1.6 Affiliate and Contractor Use

Customer may permit Affiliates and contractors to access Cloud Services on Customer's behalf, provided use is solely for Customer's benefit and those users are bound by obligations at least as protective as this Exhibit.

2. Subscription Term and Billing (PRO)

2.1 Initial Term

Unless otherwise stated in the applicable ordering document, Cloud PRO has an initial term of twelve (12) months.

2.2 Renewal

Cloud PRO renews only if renewal terms are stated in the applicable Order Form, accepted quote, or online store plan.

2.3 Fees and Taxes

Cloud PRO subscriptions are priced and billed annually, in advance, in U.S. Dollars. Fees are as specified in the applicable ordering document and are exclusive of applicable taxes.

2.4 Late Payment

Late charges and payment remedies are governed by the Governing Agreement.

2.5 Refund Policy

Cloud PRO subscription fees are refundable within seven (7) days of the applicable trigger date:

• Cloud PRO purchased as a new subscription: seven (7) days from the date of purchase.
• Cloud PRO renewals: seven (7) days from the renewal date.

After the seven (7) day period, Cloud PRO fees are non-refundable except where required by law.

3. Data Retention and Export

3.1 Retention Rules

3.2 Export Window (PRO)

After PRO cancellation, expiration, or downgrade, Customer may export data for up to thirty (30) days. After that period, QBOID may permanently delete cloud-hosted data.

3.3 Privacy Policy

Cloud Services use is subject to the QBOID Privacy Policy.

4. Support and Availability

4.1 Support Channels

Support requests for Basic and PRO are submitted to [email protected].

4.2 Response Targets

• Cloud Basic: Best effort, no guaranteed response time.
• Cloud PRO: Target first response within 1 business day (Mon-Fri).

4.3 Availability

QBOID does not offer a formal uptime SLA for Cloud Basic or Cloud PRO. Services are operated on a commercially reasonable, best-effort basis.

4.4 Maintenance

Scheduled maintenance generally occurs on Sunday nights, approximately once per month, and is typically short in duration. QBOID will use reasonable efforts to provide advance notice.

5. API Access (PRO Only)

API access is available only to Cloud PRO subscribers.

• Protocol: REST API over HTTPS
• Rate Limit: 60 requests per minute unless otherwise stated
• Permitted Use: Business workflows directly related to QBOID products
• Not Permitted: Reverse engineering, resale of API access, or unrelated platform usage

API documentation is available at QBOID Cloud API.

6. Security and Infrastructure

6.1 Infrastructure

QBOID Cloud is hosted on AWS infrastructure, including:

• US region: customers.qboid.ai
• EU region: eu.customers.qboid.ai

Data is transmitted using HTTPS/TLS and stored using platform encryption controls at rest. Backups are maintained on operational schedules.

Security controls described in this Exhibit are operational practices, not independent warranties.

6.2 Security Disclaimer

QBOID does not warrant that Cloud Services are free of vulnerabilities, errors, or harmful components, or that Customer Data will be secure or not subject to unauthorized access, use, disclosure, alteration, or destruction. QBOID expressly disclaims all representations, warranties, or guarantees regarding the security, confidentiality, or integrity of Customer Data or Cloud Services. Customer accepts all risks relating to security in connection with use of Cloud Services.

7. Suspension and Termination

7.1 Suspension

QBOID may suspend Cloud access for non-payment, material breach, security risk, or legal compliance reasons, subject to the Governing Agreement.

7.2 Termination

Termination rights and procedures are governed by the Governing Agreement and applicable ordering document.

7.3 Effect of Termination

Upon termination or expiration:

• Access to affected cloud services ends; and
• Customer data handling follows Section 3 (Data Retention and Export).

Contact Information

For Cloud-related inquiries:

QBOID, INC.
5273 Prospect Rd, Suite #120
San Jose, CA 95129, USA

• Support: [email protected]
• Sales: [email protected]
• Phone: +1 (408) 419-1449