Exhibit A: Hardware Purchase Terms

QBOID INC

Version: 1.1
Effective Date: February 19, 2026

Overview

This Exhibit A governs the purchase of QBOID hardware products, including the M2 Mobile Dimensioner, S1 Benchtop Accessory, and related accessories ("Hardware").

This Exhibit is incorporated into and made part of the applicable QBOID agreement governing Customer's use of Products, either the Master Service Agreement or the Terms of Service, as applicable (the "Governing Agreement"). Capitalized terms not defined here have the meanings in the Governing Agreement.

1. Scope and Applicability

1.1 Covered Products

This Exhibit applies to all QBOID Hardware, including:

M2 Mobile Dimensioner
S1 Benchtop Accessory
Accessories and replacement components listed on QBOID website, quote, or Order Form

1.2 Relationship to Governing Agreement

This Exhibit provides hardware-specific commercial and operational terms. General legal terms (including confidentiality, intellectual property, liability limits, indemnification, governing law, and dispute terms) are set forth in the Governing Agreement.

2. Ordering and Delivery

2.1 Orders

Customer may place orders through QBOID online store, accepted quote, or Order Form. All orders are subject to QBOID acceptance.

2.2 Delivery Terms

Unless otherwise agreed in writing, Hardware is delivered Ex Works (EXW) from:

QBOID INC c/o Saltbox
Suite F-4, 910 W. Carver Rd.
Tempe, AZ 85284, USA

Title and risk of loss pass to Customer upon delivery at the EXW delivery point. Customer is responsible for freight, insurance, and import/export formalities after that point.

2.3 Timing and Partial Shipments

QBOID will use commercially reasonable efforts to ship within quoted timelines, subject to availability. QBOID may make partial shipments; each constitutes a separate sale.

2.4 Delivery Delays by Customer

If Customer fails to accept delivery or provide required shipping instructions:

Risk of loss passes when Hardware is made available at the delivery point;
Hardware is deemed delivered; and
QBOID may store Hardware at Customer expense.

3. Non-Delivery

3.1 Quantity Verification

The quantity recorded by QBOID on dispatch is conclusive evidence of quantity received unless Customer provides written evidence to the contrary.

3.2 Non-Delivery Claims

QBOID is not liable for non-delivery unless Customer provides written notice within two (2) business days of the date Hardware would ordinarily have been received.

3.3 Remedies for Non-Delivery

QBOID's liability for non-delivery is limited to, at QBOID's option:

Replacing the Hardware within a reasonable time;
Adjusting the invoice to reflect actual quantity delivered; or
Issuing a credit toward a future purchase.

3.4 Quantity Shortfall

If QBOID delivers a quantity up to fifty percent (50%) less than ordered, Customer shall pay for the Hardware delivered at the pro rata price.

4. Inspection, Acceptance, and Nonconforming Goods

4.1 Inspection Window

Customer shall inspect Hardware promptly on receipt. Hardware is deemed accepted unless Customer provides written notice of nonconforming goods within ten (10) business days of delivery.

4.2 Nonconforming Goods

"Nonconforming Goods" means Hardware that:

Does not match ordered model or quantity; or
Arrives with clear shipping damage or material packaging errors.

4.3 Remedies

If Customer timely reports nonconforming goods, QBOID will, at its option:

Replace the nonconforming goods;
Provide credit; or
Provide refund for the affected goods.

These remedies are Customer's exclusive remedies for nonconforming goods.

5. Returns

5.1 Return Authorization

All returns require a Return Merchandise Authorization ("RMA"). Customer must request an RMA within ten (10) business days of delivery by contacting [email protected].

5.2 Return Conditions

To qualify for return, Hardware must be:

In good working condition (except for approved defect returns);
In original packaging, with included accessories and documentation; and
Accompanied by proof of purchase.

Customer must ship approved returns within fifteen (15) business days after RMA issuance.

5.3 Fees and Refunds

A twenty percent (20%) restocking fee applies to discretionary returns. No restocking fee applies to approved returns due to verified QBOID quality or workmanship defects.

Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless return is due to QBOID shipment error.

5.4 Final Sale

Except as stated in Section 4 and this Section 5, hardware sales are final.

For additional process details, see: https://qboid.ai/refund-return-policy/

6. Hardware Warranty

6.1 Limited Warranty Term

QBOID warrants that Hardware will materially conform to QBOID published specifications for twelve (12) months from shipment date.

6.2 Warranty Claim Process

Customer must provide written notice of claimed defect within ten (10) business days after discovery and provide reasonable information requested by QBOID for troubleshooting or verification.

6.3 Warranty Exclusions

The hardware warranty does not apply to issues caused by:

Misuse, neglect, accident, or unauthorized modification;
Failure to follow installation, storage, or operating instructions; or
Third-party products not manufactured by QBOID.

6.4 Warranty Remedies

For valid warranty claims, QBOID will, at its option:

Repair defective Hardware;
Replace defective Hardware; or
Provide pro rata credit or refund.

These remedies are Customer's exclusive warranty remedies.

7. Pricing and Taxes

7.1 Pricing

Hardware pricing is as listed in the applicable Order Form, accepted quote, or online store listing at the time of order.

7.2 Taxes

Prices exclude applicable taxes, duties, and similar charges unless explicitly stated otherwise.

Contact Information

For Hardware-related inquiries:

QBOID, INC.
5273 Prospect Rd, Suite #120
San Jose, CA 95129, USA

Sales: [email protected]
Support: [email protected]
Returns: qboid.ai/refund-return-policy
Phone: +1 (408) 419-1449